Refund Policy

1. How delivery works

A sponsored-answer purchase is delivered when payment is confirmed and the company link becomes the current sponsored answer for the selected question. The service begins immediately and can later be taken over by another valid buyer.

2. Normally non-refundable

Except where required by law or determined otherwise by Dodo Payments, a completed and correctly published placement is not refundable because:

• another company later outbids or replaces it;
• the placement lasted less time than expected;
• it received fewer views, clicks, leads, customers, or revenue than expected;
• the buyer changes its mind, entered a higher bid than intended, or no longer wants the placement;
• a destination changes, becomes unavailable, or performs poorly; or
• we remove the placement because the buyer, destination, or content violated our Terms or policies.

3. Refund-eligible situations

We or Dodo Payments may provide a full or partial refund when:

• the buyer was charged more than once for the same intended purchase;
• the charged amount was incorrect because of a technical error;
• payment completed but we did not publish the placement within a reasonable time;
• a conflicting payment completed first and our system could not honor the later placement;
• the transaction was unauthorized and verified as fraudulent; or
• applicable law or Dodo Payments requires a refund.

4. How to request a refund

Email support@onlyoneanswer.com as soon as possible with the buyer email, company URL, question, charged amount, payment or invoice identifier, and reason for the request. Requests made within seven calendar days are easier to investigate, but that period does not reduce any mandatory legal right.

Dodo Payments is the merchant of record and issues approved payment refunds. Do not send card or bank details by email. We may ask Dodo Payments to review the transaction, and Dodo’s buyer terms and payment-provider rules may control the final outcome.

5. Timing and taxes

Approved refunds are returned to the original payment method. Bank and payment-network processing times vary. Requests involving sales tax, VAT, GST, or other indirect tax are handled by Dodo Payments under its applicable procedures.

6. Chargebacks

Please contact us before opening a chargeback so we can investigate delivery, duplicate billing, or unauthorized use. This request does not waive any right you have under applicable law or card-network rules.